Technical Support Channels
A One–Hour Response Time Guarantee
All your support requests will be attended to within maximum 1 hour after the ticket or email has been received. If your case needs additional assistance from an admin, we will forward the trouble ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be needed for discovering the optimal solution. And if you order the Administration Services package, any of the tasks included there will be performed whenever you choose.
A Premium Client Support Service
We will be at your disposal 24–7–365 to respond to any questions that you may have regarding our Online Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also require assistance with server administration tasks, you can take a glance at our Administration Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Intuitive Help Area
We have equipped our Online Control Panel with an in–depth knowledge base, which offers exhaustive explanations of its features and functionalities. Plus, we have made detailed video tutorials that will further disclose to you how to carry out a certain action or solve a typically encountered problem. All the how–to articles and the tutorial video clips are readily accessible from each Online Control Panel section through the Help and Videos buttons situated in the top right corner.